Shipping policy
Shipping
Orders will be processed usually within 2 working days after payment has been confirmed.
Once your order has been shipped, you'll receive a shipping confirmation with tracking details (if applicable). Delivery times may vary depending on your selected shipping method and destination.
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional charges resulting from incorrect or incomplete shipping information.
Self-Collection
Pickup is available only during our business hours.
| Monday | 10AM to 6PM |
| Tuesday | 10AM to 6PM |
| Wednesday | Closed |
| Thursday | 10AM to 6PM |
| Friday | 10AM to 6PM |
Closed on Wednesday, Saturday, Sunday and Public Holidays.
Order Processing
Orders placed after 3.59PM, outside our business hours, or on non-working days will be processed on the next working day.
We'll notify you once your order is ready for collection.
Collecting Your Order
- Please collect your order within 3 working days from the date the pickup notification is sent.
- When you arrive at the pickup location, kindly contact us and provide your order number.
- Please bring your order confirmation email or another valid proof of purchase for verification.
Uncollected Orders
Orders that are not collected within 3 working days will be automatically cancelled.
For uncollected self-collection orders, the order value will be refunded as store credit only. Store credit will be issued after the order has been cancelled.
Store credit is only applicable to cancelled self-collection orders due to failure to collect within the stated collection period. This policy does not apply to shipped orders or other refund situations, which are subject to our Returns & Refund Policy.
If you anticipate that you're unable to collect your order within the collection period, please contact us before the collection deadline. While we cannot guarantee an extension, we'll do our best to accommodate requests where possible.