Refund policy


Returns

Due to hygiene and product safety reasons, we do not accept returns for change of mind, change of preference, or incorrect purchases.

Returns are only accepted if:

  • you received a defective or damaged item; or
  • you received the wrong item.

Any return request must be submitted within 7 days of receiving your order.

To be eligible, the item must:

  • be unused and in the same condition as received;
  • be returned with all original packaging and tags (where applicable); and
  • be accompanied by proof of purchase.

Returns sent without prior approval will not be accepted.

To request a return, please email help@snazzycosmetics.com with:

  • your order number;
  • a description of the issue; and
  • clear photos of the affected item.

Non-Returnable Items

For hygiene and product safety reasons, we do not accept returns or exchanges for:

  • Opened or used products.
  • Products that have been tampered with, damaged after delivery, or are no longer in their original condition.
  • Sale, clearance, promotional, or final sale items (unless they arrive damaged or defective).
  • Gift cards.

As fragrance and cosmetic products are personal items, we are unable to offer refunds or exchanges simply because you do not prefer the scent, shade, texture, or finish after opening the product.

Refunds

Eligible refunds are only available for approved returns involving defective, damaged, or incorrectly supplied items.

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times may vary depending on your payment provider, but refunds are typically completed within 5–10 business days after approval.

If you choose store credit instead, it will be issued once your return has been approved.

Original shipping fees, duties, taxes, and return shipping costs are non-refundable.

Customers are responsible for return shipping costs, as we do not provide return shipping labels.

Exchanges

We carefully inspect all products before dispatch. Exchanges are only available if:

  • the item is defective or damaged (excluding damage to the outer packaging only); or
  • the wrong item was sent.

To qualify for an exchange:

  • the item must be unused;
  • the item must be returned in its original packaging;
  • the exchange request must be submitted within 7 days of receiving the order; and
  • the returned item must be posted within the approved return period.

Exchange requests received after 7 days will not be eligible.

Exchanges are subject to stock availability.

Items cannot be exchanged for:

  • a different color;
  • a different product;
  • sale items;
  • gift cards; or
  • change of mind or personal preference.

If a replacement item is unavailable, we may issue store credit at our discretion.

If you would like a different product, please place a new order after your return has been processed (where eligible).

Cashback Program

If you return an item that earned cashback or store credit, the cashback associated with that purchase will be removed.

If you have already redeemed that cashback, the value may be deducted from your refund or store credit.

 

If you have any questions regarding returns, refunds, or exchanges, please contact us via chat.